Terms and Conditions
This Agreement was last revised on 30th September, 2023.
- Introduction
www.nevankids.com (“website”) owned and managed by Nevan Kids (“we,” “us,” or “our”) welcomes you.
We offer you access to our products and services through our “Website” (defined below) subject to the following Terms and conditions, which may be updated by us from time to time with or without notice to you. We strongly recommend you to please go through these Terms and Conditions. By accessing and using this Website, you acknowledge that you have read, understood, and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website. - Definitions
“Agreement” refers to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website;
“Partners” means business partners of Nevan Kids, such as our Suppliers, Designers, Fulfilment partners, Courier firms, Law firms, Affiliates, Associates and Agents.
“Product” or “Products” means any products which we may offer from our Website.
“Service” or “Services” refers to any services which we may offer from our Website.
“User”, “You” and “Your” refers to the person who is accessing the website for purchasing or availing any products or services from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;
“We”, “us”, “our” are references to Nevan Kids;
“Website” shall mean and include “https://www.nevankids.com, and any successor Website or any of its affiliates;
User Account” shall mean an electronic account opened for the customer for availing various services offered on the website; - Interpretation
All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
Words used herein regardless of the number and gender specifically used shall be deemed and construed to include any other number, singular or plural, and any other gender, masculine, feminine, or neuter, as the context requires.
Reference to any statute, ordinance, or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments, or replacements for the time being in force.
All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define limit, or affect the meaning or interpretation of the terms of this Agreement. - Introduction and Scope
Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their terms of service.
Eligibility: Certain Service of the Website is not available to minors under the age of 18 or to any users suspended or removed from the system by us for any reason.
Electronic Communication: When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply communications from us electronically in the same format and you can keep copies of these communications for your records. - Products and Services
Nevan Kids is an ecommerce platform for self-authored and self-published storybooks, activity books, educational materials, and delightful merchandise for kids. Nevan Kids may work with suppliers around the world to procure and provide products listed on the website to its customers.
In order to provide these products and services, Nevan Kids may disclose your information to its Partners on a need to know basis. Refer our privacy policy. - Modifications to the Service
We reserve the right, at our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by posting a revised version of the Terms incorporating the Changes to its Website. Your continued use of the Site following the posting of changes will mean that you accept and agree to the Changes. - Account Registration
For accessing the website and using certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account. In order to receive information from us, you may be required to provide certain information about yourself so that the required information can be made available to you.
You accept that the details you provide about establishing any account are correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice. - User Content
Content Responsibility.
The website permits you to share content, post comments, feedback, etc. (“content”) but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.
When posting content to the website, please do not post content that:
– contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;
– is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
– violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;
– discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;
– violates or inappropriately encourages the violation of any municipal, state, federal, or international law, rule, regulation, or ordinance;
– transmits viruses or other harmful, disruptive or destructive files ;
– sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects;
– Information or data which are unlawfully obtained.
– infringes any patent, trademark, copyright or other proprietary rights
– deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact
– threatens the unity, integrity, security or sovereignty of any country or disparages any sovereign nation
– Any such submitted content that includes, but is not limited to the following, will be refused by us and may be referred to law enforcement authorities. If repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.You may report any violations to us on [email protected] for appropriate redressal.
- Information/ Account on the Website
By this Website:
We provide an opportunity for you to avail the offered Products and Services from our Website.
We do not provide any warranty or guarantee that the Product and Service descriptions are accurate, complete, reliable, current, or error-free. If a Product or Service offered by the Website is not as described, your sole remedy is to inform us about the product or service for further action. We will be guided by the Shipping and Returns policy in case of products.
All content included on the website, such as text, graphics, logos, button icons, and images/product images, is the property of Nevan Kids and is protected by Indian and international copyright, authors’ rights, and database rights laws. The compilation of all content on this website is the exclusive property of Nevan Kids and its affiliates and is protected by laws of India and international copyright and database rights laws.
You can’t take parts of the website’s content and use them again in a systematic way without written permission from Nevan Kids and/or its affiliates. You may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-use any substantial parts of this website. - Geographic Restriction
We reserve the right, but not the obligation, to limit the usage or supply of any product or service to any person, geographic region, or jurisdiction. We may use this right as per necessity. - Trade Marks
The trademarks, names, logos, images, products and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. - Links
The products and services we provide may link to other websites or resources. Because Nevan Kids has no control over these sites and resources, you acknowledge and agree that Nevan Kids is not responsible for the availability of such external sites or resources and does not endorse or take responsibility for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Nevan Kids shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource. - Product Images
The product images you see on our website are intended for illustration purposes only. While we strive to ensure that these images accurately depict our products, there might be minor variations between the actual product and the images provided. These differences could stem from factors such as lighting, screen resolution, and manufacturing variations.
It’s important to note that these minor differences will not be considered valid grounds for returns or exchanges. Our commitment is to deliver products that meet our high standards of quality, and we assure you that any variations in appearance do not compromise the overall quality, functionality, or purpose of the product. - Cancellation Policy
For prepaid orders, we allow order cancellation for 24 hours from the time the order is placed. If the order is cancelled within these 24 hours, we will refund the prepaid amount. The refund will be made through banking channels and may take up to 7-10 working days to reflect in your account. After the initial 24 hours are lapsed, we can’t cancel the order.Nevan Kids may cancel the order under rare circumstances, including:
– Incorrect pricing or description of the product
– Payment fraud detection by Payment Gateway or our department.
– Incorrect or Incomplete Buyer’s Address
– Pin code not serviceable
– Available products did not pass our internal Quality Check during the dispatch of the product.In cases where Nevan Kids cancels the order due to issues at its end (such as incorrect pricing or description of the product, available products not passing QC), Buyer will be entitled for full refund. In case of payment fraud detection by Payment Gateway, the refund will be processed by the Payment Gateway as per their policies. In case of an incomplete address, Nevan Kids will attempt to contact the Buyer via registered email for rectification. If the address is not rectified by the Buyer, order will be cancelled and refund will be processed.
- Size replacement and exchange
For products that come in various sizes, such as t-shirts or sweatshirts, we offer one free replacement for size. Please refer to the Shipping and Returns policy for more information. - Return and Refunds:
Nevan kids offers its products and services on a NO RETURN, and NO REFUND basis. We sincerely regret the inconvenience. If a wrong product is delivered or if there are any production defects, only in these limited circumstances we offer a replacement product. Please refer to the Shipping and Returns policy for more information.
Nevan Kids will not process refunds, returns, exchanges, or cancellations for incorrect purchases, used products, broken tags/open packaging, better prices available, not liking the quality, ordered in error, customized product as per own requirement, colour change, or change of mind.It is possible to have a colour disparity of 5-10% between the picture and the actual received product due to the calibration of the desktop/mobile screen. Such orders will not be counted under defective or any other issue.
In the case of Prepaid order, if any buyer denies taking the product from the delivery person or is not reachable due to any reason, we regret that we do not offer any refund in such cases.
If you violate any of the mentioned policies, are abusive, or don’t respect them, we reserve the right to block the purchase account for any future purchase from us.
For any query pertaining to our size replacement, returns and refunds policy, please write to us at [email protected]. You may also what’s app us, or call us (between 8am to 5pm: Mon – Fri) on +91 86691 68623. - International Shipping Policy
Nevan Kids can deliver the products all over the world and we have tie-ups with DHL, Aramex, and India Post to deliver the shipments in perfect condition, which can be tracked online on the shipper’s website. We deliver international shipments between 15-25 days depending on the location. All the custom duty/taxes/additional fees (if any) will be paid by the buyer in their own country, we are not responsible for the payment of such charges. - Failed payment transactions
Nevan Kids does not accept any responsibility for failed payment transactions. We request customers to contact the customer support team of the payment gateway and their bank to resolve the failed payment issue. Further, we request not to place a duplicate order until the failed payment issue is resolved to your satisfaction. If we received two prepaid orders, we would treat them as two separate orders and process them accordingly. - Chargeback
Chargebacks initiated by buyers on the Nevan Kids site shall only be permissible in cases where the customer has a legitimate reason to dispute a transaction as defined by the applicable laws and regulations.
– Before filing a chargeback, customers must make good faith efforts to resolve any issues or disputes with their purchase by contacting our designated customer service team. Failure to do so may result in the chargeback being challenged and disputed by us.
– Customers shall provide accurate, complete, and truthful information when filing a chargeback, including all relevant transaction details, purchase information, and reasons for disputing the transaction. Any false or misleading information provided may result in the chargeback being denied and may be subject to legal action.
– Customers shall bear all costs and fees associated with filing a chargeback, including but not limited to any chargeback fees imposed by their bank or payment processor. Customers shall also be liable for any costs, losses, or damages incurred by us due to the chargeback, including the original purchase amount, fees, and other related expenses.
– We reserve the right to dispute any chargeback filed by a customer that we believe to be unjustified, misleading, or violating these terms and conditions or applicable laws and regulations. We may provide evidence of the transaction, including order details, shipping information, and proof of delivery, to the customer’s bank or payment processor to challenge the chargeback.
– Customers shall not abuse or misuse the chargeback process in any way, including but not limited to filing multiple unjustified chargebacks. We reserve the right to suspend or terminate the customer’s account, restrict access to our e-commerce site, and pursue legal remedies if a customer engages in fraudulent or abusive chargeback practices. - Exclusion of Liability
In no event shall Nevan Kids, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content attained from the Service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose. We are not responsible to you for any unauthorized access or loss of personal information that is beyond our control. - Release
You release us and our successors from all losses, damages, rights, and demands, and actions of any kind, including personal injuries, death, and property damage, that are directly or indirectly related to or arising from your use of the Products and Services (collectively, “Claims”). - Personal Information & Privacy
By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy. - Jurisdiction
Use of this website remains subject to the laws of India. Any disputes arising out of the products and services offered by Nevan Kids remains subject to the exclusive jurisdiction of the State of Maharashtra and Courts of Mumbai. - Copyright infringement
We (“Nevan Kids” “we,” or “our”) respect the rights of copyright owners to control the uses of their intellectual property and require users of our websites and services to do the same. It is our policy to respond to notices of alleged infringement that comply with the applicable intellectual property laws. Responses may include removing or disabling access to the material.If you have an intellectual property rights-related complaint about material posted on the Website, you may contact us using the information below.
nevankids.com
ATTN: Legal Department (Copyright Notification)
Email: [email protected]
Any notice alleging that materials hosted by or distributed through the Website infringe intellectual property rights must include the following information:
– an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
– a description of the copyrighted work or other intellectual property that you claim has been infringed;
– a description of the material that you claim is infringing and where it is located on the Website;
– your address, telephone number, and email address;
– a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and
– a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Copyright
We respect the intellectual property rights of others and desire to offer a platform that contains no content that violates those rights. We require that information submitted by you be accurate, lawful, and not in violation of the rights of third parties. - Comments or Questions
If you have any questions, comments or concerns arising from the store, the privacy policy or any other relevant terms and conditions, policies, and notices or how we are handling your personal information, please contact us.